FAQ

Persons aged 60 or above must apply for the JoyYou Card in order to enjoy the Government Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities ($2 Scheme).

Persons aged between 65 or above who are existing Anonymous Elder/Personalised Octopus Card holders must apply for a JoyYou Card during designated period to continue to enjoy the $2 Scheme. The Government will announce the date of cease covering Anonymous Elder Octopus Card and Personalised Octopus Card in the $2 Scheme later.

Hong Kong residents reaching the age of 60 within 3 months from the date of application, or persons born between 1957 and 1961 who have not yet applied for the JoyYou Card, they may apply for it now. Eligible applicants aged 65 or above holding a valid Hong Kong Identity Card can apply for the JoyYou Card through Octopus App or by submitting an application form, according to the application schedule listed below. Applicants also need to provide a copy of their Hong Kong Identity Card and a passport photo. Application forms (with postage paid return envelopes) can be obtained at the following locations:

• Unpaid area of MTR Customer Service Centres (except at To Kwa Wan, Sung Wong Toi, Hin Keng, Kai Tak, South Horizons, Lei Tung, Wong Chuk Hang and Racecourse Stations) and Light Rail Customer Service Centres (only at Yuen Long, Tin Yat, Leung King and Tuen Mun Ferry Pier Stations);
• Licensing Offices of the Transport Department;
• Home Affairs Enquiry Centres of the Home Affairs Department;
• District Elderly Community Centres, Neighbourhood Elderly Centres and Social Centres for the Elderly subvented by the Government

From 1 June 2022, the application forms with return envelope are also available at the following locations:

• Estate Offices under Hong Kong Housing Authority
• Hong Kong Housing Society (Rental Estates, Cheerful Court, Jolly Place and The Tanner Hill Management Office)

Eligible applicants can also download the application form from this webpage. Please ensure that sufficient postage has been affixed.

Applicants may send the completed application form, together with a copy of their Hong Kong Identity Card and a colour passport photo taken within 6 months, to the address specified on the application form. Octopus Cards Limited (OCL) will then send the JoyYou Card to the correspondence address provided by the applicants within four weeks. Each eligible applicant can only apply for one JoyYou Card.

Currently, eligible persons with disabilities may continue to use their photo-bearing Personalised Octopus Card with "Persons with Disabilities Status" to enjoy the $2 Scheme. They do not need to apply for the JoyYou Card.

Yes, the JoyYou Card is only open for application by Hong Kong residents aged 60 or above holding Hong Kong Identity Cards.

Yes, but applicants must provide a correspondence address in Hong Kong so that they can receive the JoyYou Card by mail.

The Government will subsidise the $20 application fee for the first time application for JoyYou Card. Similar to the arrangement for collecting $50 deposit from On-Loan Anonymous Octopus Card users, JoyYou Card holders shall reload the JoyYou Card with an amount of more than $50 before using the card, in which $50 will be refundable deposit. If eligible applicants apply for a replacement card or apply another JoyYou Card after refund, OCL will charge $20 as administrative fee.

No. For all Personalised Octopus Card including the JoyYou Card, once you have reported the loss of your card to OCL, the card will be cancelled and cannot be re-activated.

Each eligible applicant can hold only one JoyYou Card.

If you lose your card, you need to apply for a replacement card, which will take three working days. OCL will charge a $20 administrative fee and a $50 deposit according to the established mechanism for Octopus replacement.

If your JoyYou Card is malfunctioned, you can return it to the nearest MTR Customer Service Centre and apply for a replacement card. A replacement JoyYou Card will be issued by Octopus Cards Limited within 3 working days.

You can pay attention to the SMS, email or letter sent by Octopus Cards Limited to know the progress of your application. If you have any enquiries, please call the JoyYou Card Application Service Hotline at 3147 1388.

You can call JoyYou Card Application Service Hotline at 3147 1388 to inquire about the situation.

You may submit supplementary information and/or required supporting document by:

1. Mail: P.O. Box No. 945, Tsuen Wan Post Office, Octopus Cards Limited,
   JoyYou Card Application
2. Email: applyjoyyou@octopus.com.hk, or
3. JoyYou Card Application Service Hotline at 3147 1388.

When you submit the supplementary information and/or required supporting document, please quote the Application Reference Number.

A JoyYou Card will be sent to your correspondence address in Hong Kong within four weeks upon receipt of all information and documents required.

For identity verification, eligible beneficiaries shall use the JoyYou Card to enjoy the $2 Scheme once received it. JoyYou Card holders can continue to enjoy fare concessions offered by all public transport operators, so they do not need to carry or keep their existing Anonymous Elder Octopus Card or Personalised Octopus Card.

No. Applicants will still need to provide their personal information to OCL for verification of their identity.

As there is no stored value in the JoyYou Card when applicants first receive it, they will need to top up the JoyYou Card at the existing designated locations for reloading Octopus Card (e.g. retail outlets like 7-Eleven, Circle K, Wellcome, PARKnSHOP, etc). They may also download Octopus App and sign up for Octopus Wallet and FPS to top up JoyYou Cards with their mobile devices. They can also apply Automatic Add Value Service for their JoyYou Card to avoid the inconvenience caused by insufficient remaining value. No activation is required and a $50 deposit will immediately be deducted when topping up the card, so please top up the card with an amount of more than $50 before you start to use it.

Eligible persons who have reached the age of 60 and hold a JoyYou Card, they can enjoy the $2 Scheme by tapping the JoyYou Card on the Octopus readers on the public transport that joined the $2 Scheme. No activation of JoyYou Card is required. If you receive the JoyYou Card before you reach the age of 60 and use it immediately, adult fare for public transportation will apply. You can only enjoy the $2 Scheme with JoyYou Card from the date you reach the age of 60. Eligible persons who have reached the age of 65 or above can use the JoyYou Card immediately after reloading.

JoyYou Card holders can return their Anonymous Octopus Card / Personalised Octopus Card at MTR Customer Service Centres, and OCL will return the deposit and balance (if any). Please note that OCL will charge a handling fee for any such Octopus Card returned, please click here to learn more.

Besides, JoyYou Card holders are able to transfer the services in their Octopus Card (including consumption vouchers, Consumption Voucher Scheme registration record, eligible spending record, Automatic Add Value Service (AAVS) and access control system, if applicable), the $50 deposit and the remaining value on the Octopus Card (if any) to their JoyYou Card with our “Easy Transfer” service at the Octopus Service Points. The “Easy Transfer” service is free of charge.

If applicants do not submit their applications according to their age groups, their applications will be delayed.

Persons aged 65 or above who have not yet applied for / received the JoyYou Card , please submit the applications according to their year of birth. For identity verification, eligible beneficiaries shall use the JoyYou Card to enjoy the $2 Scheme once received it. The Government will announce the date to cease covering Anonymous Elder Octopus Card and Personalised Octopus Card in the $2 Scheme later.

Application for JoyYou Card now opens for eligible persons reaching the age of 60 in 3 months. Octopus Cards Limited will not process your application if you are not reaching the age of 60 in 3 months from the date of application. Eligible persons aged 65 or above must apply for the JoyYou Card during designated period. For more details, please refer to JoyYou Card webpage.

No. Applicants should only submit e-applications via Octopus App or sending a paper application form by mail. Duplicate applications will be rejected.

Octopus Cards Limited has provided a new service starting from 7 July 2022. You will be able to transfer the services in your Octopus Card (including Consumption Voucher, eligible spending record, Automatic Add Value Service (AAVS) and access control system, if applicable), the $50 deposit and the remaining value on the Octopus Card (if any) to your JoyYou Card with our “Easy Transfer”^ service at the Octopus Service Points. Please note that the Octopus function on your old card will become invalid after the transfer. Please collect the consumption vouchers with your old card before transferring it to JoyYou Card. Please note that the “Easy Transfer” service will be temporary suspended during the period from 31 July to 6 August 2022 to avoid causing delay to the customers on their collection of the First Consumption Voucher of Phase II Consumption Voucher Scheme, due to the update of system information.

^ “Easy Transfer” service is only applicable to On-Loan and Sold Octopus Card, but not Co-brand Octopus Card or Octopus Card on Mobile. Your existing Octopus Card will be retained or disabled after the “Easy Transfer”

You may update your Octopus Card registration record through the Government's designated website (click here) with your JoyYou Card. Once you have updated your Octopus Card record, the registration record in the old card will be cancelled.

Besides, Octopus Cards Limited has provided a new service starting from 7 July 2022. You will be able to transfer the Octopus services in your Octopus Card (including Consumption Voucher, Consumption Voucher Scheme registration record, eligible spending record, Automatic Add Value Service (AAVS), access control system, if applicable), the $50 deposit and the remaining value on the Octopus Card (if any) to your JoyYou Card with our “Easy Transfer”^ service at the Octopus Service Points. If you want to transfer your Consumption Voucher record and other Octopus services to JoyYou Card, please collect the First Consumption Voucher of Phase II Consumption Voucher Scheme ($2,000) from 7 August 2022 onwards first, then bring both your existing Octopus Card and JoyYou Card to an Octopus Service Point to perform an Easy Transfer. You can then collect the remaining vouchers with your JoyYou Card. Please note that the “Easy Transfer” service will be temporary suspended during the period from 31 July to 6 August 2022 to avoid causing delay to the customers on their collection of the First Consumption Voucher of Phase II Consumption Voucher Scheme, due to the update of system information.

^ “Easy Transfer” service is only applicable to On-Loan and Sold Octopus Card, but not Co-brand Octopus Card or Octopus Card on Mobile. Your existing Octopus Card will be retained or disabled after the “Easy Transfer”