To easily replace your On-Loan Personalised Octopus at an Octopus Service Point:
Step 1 Register online OR download the registration form and return it by mail.
*Online registration is NOT applicable to the following card types:
- Airport Staff Personalised Octopus
(Please bring along your Airport Staff Personalised Octopus in person to any Airport Express Customer Service Centre for arranging card replacement) - MTR Corporation Staff Personalised Octopus
- Kowloon Motor Bus Company Staff Personalised Octopus
- CityBus Limited Staff Personalised Octopus
- Sun Ferry Services Company Limited Staff Personalised Octopus
- Special Octopus (e.g. card with special designs / Personalised Octopus without deposit). Click here to learn more about the replacement procedure for Sold Octopus.
Step 2 Registration Status Enquiry
A new On-Loan Personalised Octopus card will be sent to you within 2-4 weeks after registration. During this period, you can check the Registration Status.
Step 3 Go to one of our Octopus Service Points for the services / offers transfer
Take both your old and new On-Loan Personalised Octopus cards to an Octopus Service Point for the services / offers transfer and follow the instructions on screen. All information and most of the linked services / offers will be automatically transferred to the new Octopus card, and the old Octopus card will be retained for destruction later.