About Card Replacement
The Final Phase of First Generation On-Loan Octopus Replacement has started! All First Generation On-Loan Octopus (the card numbers of which have no brackets for the last digit) will be divided into different batches with respective dates when they will become invalid. Each batch of First Generation On-Loan Octopus will receive a special prompt – a "dood-dood-dood" sound – upon tapping the Octopus readers. This prompt will be in effect for at least three months, serving as the final call notification to remind customers to replace their First Generation On-Loan Octopus. To continue using Octopus services, customers should replace their First Generation On-Loan Octopus before they become invalid.
If you hear "dood-dood-dood" when tapping your Octopus, or its card number has no bracket for the last digit, please replace it at any Octopus Service Point located at the designated MTR stations and shopping malls, MTR Customer Service Centres* (except Light Rail Customer Service Centres) or the designated Kowloon Motor Bus Customer Service Centres** for free immediately, otherwise, it will become invalid on designated date.
|Special Reader Prompt for Card Replacement|
The programme is an on-going initiative aimed at keeping the Octopus in circulation up-to-date with security and technological advances, so all customers can enjoy the latest Octopus services, such as the Octopus Online Payment Service and the ability to transfer money to and from Octopus via O! ePay. The programme currently applies only to Anonymous Octopus and Personalised Octopus only.
A specially designed On-Loan Octopus featuring the new corporate logo is now exclusively available for card replacement at Octopus Service Points and by mail to those First Generation On-Loan Personalised Octopus holders who register for a replacement card online on and after 18 October 2017. Act now, be one of the first to own this exclusive card in town!
*If the Octopus holds an automatic add value service function, the customer must process the replacement in person and bring along with the identity document for verification.
**Locations of the designated Kowloon Motor Bus Customer Service Centres
- Tuen Mun Customer Service Centre - Tuen Mun Central Bus Terminus, Tuen Mun
- Shatin Central Bus Terminus Customer Service Centre - Shatin Central Bus Terminus, 18 Shatin Central Street, Shatin
(For the operating dates and hours, please refer to the notice posted at the Kowloon Motor Bus Customer Service Centres.)