Welcome to the Octopus (Hong Kong) Site.
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Octopus Mobile SIM is a mobile phone SIM card incorporated with Octopus function. The Octopus Mobile SIM consists of both Octopus function and mobile telecommunication function for use on NFC (Near Field Communication) enabled mobile phones as tested by Octopus
Online refund request is applicable to malfunctioning Octopus Mobile SIM or to cancel an Octopus Mobile SIM with a remaining value of HK$500 or above.
For all other cases, you may approach MTR Customer Service Centre to cancel the Octopus Mobile SIM and apply for refund of the remaining value stored on your Octopus Mobile SIM.