Mobile Payment

Tapping Octopus cards is now enabled on iPhone*! This means that, no matter whether your mobile device uses Android or iOS, you can now download the Octopus App to pay online safely and conveniently using your Octopus card*, O! ePay account, Octopus Mobile SIM or Smart Octopus anywhere anytime.

Service Scope

• Shop and pay at designated online merchants
• Purchase and save e-tickets for specific merchants
• Make bill payments at specific merchants and set a monthly reminder to avoid payment delays
• Make payment of specific government bills or service fees
• Make donations to specific charity organisations

Service Features

• Pay with just one tap of your Octopus card to the NFC area of your mobile device or Octopus Mobile Reader*, or through direct deduction from your O! ePay account, Octopus Mobile SIM and Smart Octopus.
• Every time an online payment is made, the purchase amount will only be deducted from the Octopus card, O! ePay account, Octopus Mobile SIM or Smart Octopus. You can check the transaction records instantly on the Octopus App (or the Samsung Pay app if you pay by Smart Octopus), offering you great protection.

Download the Octopus App to enjoy the convenience of Octopus Online Payment and check your latest Octopus transaction records.

You can also search and download from the Google Play and App Store!

Refund arrangement

Please contact the merchant directly to request a refund* of your ordered goods or services. Octopus Cards Limited, as a payment service provider, is not authorised to cancel or refund any order on behalf of the merchant.

Some merchants will give refunds via the Octopus App. If such a merchant has accepted your refund request, you will receive notification via the Octopus App, or you can check the status in the app directly. (The time to process a notification depends on merchants). For payments made by Octopus, tap your Octopus card to your device or Octopus Mobile Reader as normal to collect the refund, or visit an Octopus Service Point. Refunds for payments made with O! ePay will be transferred directly to the user's account.

If Octopus, Octopus Mobile SIM or Smart Octopus users fail to collect a refund within the collection period stated in the notification, the refund will be cancelled without further notice. You will have to contact the merchant directly to make further arrangements in that case.