Mobile Payment

No matter whether your mobile device uses Android or iOS, you can now download the Octopus App to pay online safely and conveniently using your Octopus card* or Octopus Wallet anywhere anytime.

Service Scope

• Purchase MTR, bus and ferry monthly passes
• Shop and pay at designated online merchants
• Purchase and save e-tickets for specific merchants
• Make bill payments at specific merchants and set a monthly reminder to avoid payment delays
• Make payment of specific government bills or service fees
• Make on-site and remote parking fee payment using HKeMeter
• Make donations to specific charity organisations

Complete Octopus Online Payment with just few steps

Read the text version of the video

Shop online with Octopus Card:

1. Physical Octopus Card
2. Octopus Card on Mobile

First time users should download Octopus App
Remember to enter your Octopus Card number and tap to confirm

Shop online via mobile:

On checkout page, choose Octopus as the payment method
Tap to confirm
Switch to Octopus App automatically

Select Octopus payment method:

1. Physical Card
   Follow the instructions and tap your card
   When you hear DOOD, the payment is confirmed
   Receive confirmation and press DONE
2. Octopus Card on Mobile
   Tap to confirm
   Receive confirmation and press DONE

Shop on desktop website:

On checkout page, choose Octopus as the payment method
A QR code is shown on screen
Open the Octopus App, tap the scanner at top-right to scan QR code
Follow the steps to select physical card or Octopus Card on Mobile.
Confirm payment

Shop online with ease with Octopus Card

Service Features

• Pay with just one tap of your Octopus card to the NFC area of your mobile device or Octopus Mobile Reader*, or through direct deduction from your Octopus Wallet, Octopus Mobile SIM, Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay.
• Every time an online payment is made, the purchase amount will only be deducted from the Octopus card, Octopus Wallet, Octopus Mobile SIM, Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay. You can check the transaction records instantly on the Octopus App (or the Samsung Pay app if you pay by Smart Octopus in Samsung Pay), offering you great protection.

Download the Octopus App to enjoy the convenience of Octopus Online Payment and check your latest Octopus transaction records.

You can also search and download from the Google Play and App Store!

Refund arrangement

Please contact the merchant directly to request a refund* of your ordered goods or services. Octopus Cards Limited, as a payment service provider, is not authorised to cancel or refund any order on behalf of the merchant.

Some merchants will give refunds via the Octopus App. If such a merchant has accepted your refund request, you will receive notification via the Octopus App, or you can check the status in the app directly. (The time to process a notification depends on merchants). For payments made by Octopus, tap your Octopus card to your device or Octopus Mobile Reader as normal to collect the refund, or visit an Octopus Service Point. Refunds for payments made with Octopus Wallet will be transferred directly to the user's Wallet.

If Octopus, Octopus Mobile SIM, Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay users fail to collect a refund within the collection period stated in the notification, the refund will be cancelled without further notice. You will have to contact the merchant directly to make further arrangements in that case.