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Why Replace?

Video: Octopus Card Replacement


The First Generation On-loan Octopus refers to those Octopus with card numbers that have no bracket for the last digit as shown on the cards. They have been in use since the early days of inception of the Octopus payment system. They were designed and manufactured before the establishment of the Near Field Communication (NFC) standard and thus cannot be used with the "Octopus" App for transaction enquiry or online payment. The replacement of the First Generation On-loan Octopus is to ensure that our customers can continue to enjoy fast and reliable payment service in all of our outlets, including the newly launched online merchants.

The card replacement programme is an on-going initiative aiming to update the First Generation On-loan Octopus in circulation with technological advances, enabling all customers to enjoy the latest Octopus services with continuous validity of a new card, such as the Octopus Online Payment Service and the transfer of money to and from Octopus via O! ePay.


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How to Replace?

The card replacement programme is only applicable to Anonymous Octopus and Personalised Octopus. An Anonymous Octopus has no name printed on the back of the Octopus and a Personalised Octopus has the name and/or photo of the cardholder printed on the back of the Octopus.


Please check your card back before clicking the below icon.

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Anonymous Octopus

No name printed on the back of the Octopus

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Personalised Octopus

With your name and/or photo printed on the back of your Octopus

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Where to Replace?

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You can replace the First Generation On-loan Octopus at the Octopus Service Points located at designated MTR stations and shopping malls. In just a few easy steps, all the information and most of the linked services/offers on the First Generation On-loan Octopus will be automatically transferred to the new on-loan Octopus.



Know More about the Function and Locations


You can check if your Octopus needs to be replaced via the online form.



Details

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