Press Release

Carousell expands on-platform payments with Octopus to make secondhand shopping more convenient
Octopus now available on Carousell, offering Hongkongers a secure and familiar way to shop sustainably

HONG KONG, 19 March 2025 – Popular classifieds marketplace and recommerce platform Carousell has partnered with Octopus, Hong Kong’s iconic and preferred payment experience, to expand its existing on-platform payment options. With Octopus, Carousell users have a safe and convenient way to pay, making secondhand shopping even more seamless and trusted.

Carousell introduced its on-platform payment and delivery features in August 2024 to enhance the buying and selling experience. The addition of Octopus provides Hong Kong customers with the familiar, convenient and secure digital payment experience.

“Carousell is dedicated to making secondhand the first choice in Hong Kong by providing trusted and convenient features. By collaborating with Octopus, a payment provider cherished by Hongkongers, we’re adding another secure and familiar payment option to make buying and selling secondhand even easier,” said Vishal Salunkhe, Vice President and Head of Commercial at Carousell.

“Providing seamless payment experience is at the core of Octopus payments. With Gen Z making up half of our Octopus Wallet user base, the addition of Carousell expands our eCommerce footprint and further enhances the convenience of online shopping for our customers,” said Edwin Lai, General Manager, Retail Business & Head of Business Development of Octopus.

Expanded options drive secondhand adoption

Since the launch of on-platform payments, nearly half of all newly-listed items in Hong Kong have featured the "Buy" button, allowing secure transactions. With approximately 90% of users favouring e-wallets over credit cards when paying via Carousell’s on-platform payment feature, the addition of Octopus aligns with local preferences, offering an even more seamless payment experience.

To celebrate the integration, Carousell is waiving platform fees and offering free delivery promotions exclusively for buyers using Octopus for a limited time.

Trusted payments for buyers and sellers

Carousell’s on-platform payment system ensures that funds are held safely until buyers confirm receipt of their items as described. Sellers benefit from a streamlined process, collecting payments conveniently regardless of the buyer’s chosen method. Sellers’ personal and banking details remain private, and once transactions are complete, they can transfer earnings directly to their bank accounts.

This integration minimises risks for both buyers and sellers, providing a safer alternative to third-party digital transfers, which can expose users to phishing scams. The integration of Octopus further strengthens Carousell’s commitment to creating a trusted and convenient platform for secondhand transactions.

Carousell users can tap the 'Buy' button to pay directly on the platform using a trusted local payment method. Buyer Protection safeguards transactions against non-delivery or receiving the wrong item, giving buyers peace of mind. Users can also arrange delivery through Carousell Official Delivery at checkout, completing their transaction in one seamless process.

For more information on how to use Octopus for payments on Carousell, visit https://www.carousell.com.hk/octopus/l/.

Find out more and download Octopus Wallet to unlock the new payment option on Carousell, visit: https://www.octopus.com.hk/en/consumer/mobile-payment/octopus-app/about/index.html

Please note that just like any other e-commerce website, users do not need to share their email address nor exchange any personal or banking information to use the ‘Buy’ button.

 

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