Know More about Inactive Smart Octopus
What is Inactive Smart Octopus?
Smart Octopus which has not had any add value or payment transaction for three years will become an Inactive Smart Octopus.
What is Inactive Smart Octopus Administrative Fee?
A HK$15 Inactive Smart Octopus Administrative Fee ("Administrative Fee") will be deducted from the remaining value and deposit of the Smart Octopus after three years of inactivity, and HK$15 annually thereafter if it remains to be unused for any transaction.
What kind of Smart Octopus will be affected by the Inactive Smart Octopus Administrative Fee?
The Administrative Fee will apply to both Smart Octopus (Adult) and Smart Octopus (Elder).
How to avoid paying the Inactive Smart Octopus Administrative Fee?
You can avoid the Administrative Fee by doing the following:
- If you have a Smart Octopus which has not been used for a long time, please check the status through the Octopus Website, Octopus App or Octopus Service Point;
- Reactivate your Inactive Smart Octopus through the Octopus App or Octopus Service Point and use it regularly; or if you no longer need it, please delete it and apply for a refund of the deposit and remaining value (if any).