FAQ

If you are using Wallet Lite, you need to complete a one-time registration of the Octopus via the Octopus App before making any top up transactions.

Please note that this function is only applicable for NFC (Near Field Communication)-enabled Android mobile devices (NFC devices), iPhone 7 or newer with iOS 13 or above, or iOS mobile devices paired up with an Octopus Mobile Reader; the Octopus must also have a 9-digit number (eight digits plus one bracketed digit).

To top up your Octopus from your bank account, you will need to register your Octopus in the Octopus App first, then you can set up an electronic direct debit authorisation (eDDA) for fund transfer or make fund transfers in the Octopus App via designated bank app.

Please note that this function is only applicable for NFC (Near Field Communication)-enabled Android mobile devices, iPhone 7 or newer models with iOS 13 or above, or iOS mobile devices paired up with an Octopus Mobile Reader; the Octopus must also have a 9-digit number (eight digits plus one bracketed digit).

In the Octopus App, under the "Octopus Card" tab. Tap the Octopus Card icon > tap "Register Octopus Card"

You can register up to 20 Octopuses on your Octopus App. Please note that this function only applies to an Octopus with a 9-digit number (eight digits plus one bracketed digit).

You can turn on the NFC function under the Settings of your mobile device. For details, please refer to the user guide for your mobile device.

The design of the NFC antenna and transmission power of each NFC device will vary. Most of the handsets are able to read an Octopus at close distances. If your Octopus cannot be read properly, try placing it about 1-2 cm away from your mobile device.

1. Tap "Top up" in the "Octopus Card" page
2. Select to top up from your Octopus Wallet, your bank account or designated bank app. Then, input your top up amount.
3. Tap your Octopus to the compatible Near Field Communication (NFC)-enabled mobile device to top up your Octopus
   Note: In case you top up from your bank account and process is interrupted, the transfer amount will be credited to your Octopus Wallet.
4. The transaction receipt will be shown upon successful top up of your Octopus

Please click here for detail.

Upon successful top up of your Octopus, a receipt with the current balance of the Octopus Wallet and the Octopus will be displayed for your reference. In the main menu, select "Spending Records" > "Tap card to view Recent Records" to check the remaining value on your Octopus.