FAQ

Every time you use your Octopus, the transaction amount and the remaining value will be shown on an Octopus reader or on a printed receipt. You can check the remaining value and the date, amount and type of service provider of the last 10 transactions free of charge at the Octopus Enquiry Machines at any MTR station, or at the Octopus Service Points at high traffic locations.

If you have downloaded the Octopus App or if you have an Octopus PC Reader, you can check the following types of information online:

• The latest Octopus transaction records, i.e. transaction amount by Octopus and cash reload records;
• Octopus auto reload amount (applicable to Octopus Automatic Add Value Service users only);
• Incomplete transaction refund (applicable to Anonymous Octopus with incomplete transaction pending refund);
• Other information, e.g. enquiry date and time, last reload date either by AAVS or cash

Note for Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay users:

• Octopus on iPhone or Apple Watch: You can check the transaction records through Octopus App or Wallet app
• Huawei Pay Octopus: You can check the transaction records through Octopus App or HUAWEI Wallet
• Smart Octopus in Samsung Pay: Octopus App will direct you to the Samsung Pay app to check the transaction records

In addition, you can request for a print-out of your last 10 transactions at any MTR Customer Service Centre (not applicable to Octopus on iPhone or Apple Watch, Huawei Pay Octopus or Smart Octopus in Samsung Pay), or any 7-Eleven or Circle K outlet throughout Hong Kong at HK$3 to be charged by these service providers.

Currently, this service supports checking of the last 10 transaction records (unless otherwise specified) on the Octopus, which includes transaction amount by Octopus and last reload record. In addition, the AAVS reload transaction will also be shown if this is within the last 10 transaction records on the Octopus.

No. Personal information such as credit card number, etc will not be shown when using this service.

1. Check whether your Reader is connected. If it has been connected properly, the green light on your reader will be on.
2. Try to place your Octopus on your Reader and see if the green light is blinking. Please close all the browser windows and try again if there is no response from the Reader or the servicing web page on your computer.
3. Make sure your personal computer is connected to the internet so that the latest device driver can be automatically installed through Windows Update.
4. There may be a connection problem or application problem if the servicing web page is not responding for more than 20 seconds. Please close all the browser windows and try again.
5. Please click here to check your system compatibility, and update the browser and Java Runtime Environment (JRE) version accordingly.