Merchant Communications

OCL has partnered with FRESH, the Hong Kong-style fresh market in Kornhill Plaza, to offer an innovative payment to customers, replacing the traditional payment method. Other than paying at cashiers and self-checkout machines, customers can "Pay & Go" instantly at fresh ingredients zones by paying at any of the 60 Octopus readers in the store – significantly shortening checkout waiting times, and ensuring a speedy shopping experience.

With Octopus Dollars Services (ODS), merchants simply upload their customer refund information to the system, then customers will be able to receive them the following day through the Octopus App or any of the 50 Octopus Service Points in major MTR stations.

Plus, ODS automated system generates daily refund reports, helping merchants communicate with their customers. ODS not only accurately handles customer refunds for merchants, it can also reduce related administration costs and time needed, offering a comprehensive customer service experience.

To enquire about ODS, please contact Ms Huang of the Sales Team at 2266 2425 or email bizenquiries@octopus.com.hk.

To help merchants seize online business opportunities during the pandemic, OCL and Boutir have partnered to enable merchants to create online stores with Boutir and enjoy the convenience of Octopus or Octopus Wallet payments.

Boutir supports different online payment means, including Octopus and Octopus Wallet. Boutir merchants only need to download the Octopus App for Business and submit simple documents via a smartphone. Once approved, a merchant can open an account to check transaction records and account balance at any time, as well as instantly transfer the account balance to their registered bank account, without any installation cost.

At present, any Boutir merchant who opens an account through the Octopus App for Business can receive online activation promotion offers. For details, please visit https://www.octopus.com.hk/en/business/index.html.

Due to the pandemic over the past year, public awareness of hygiene has been significantly heightened, and more consumers now prefer electronic payments rather than cash. In fact, both large-scale chain stores and self-owned small shops can leverage the use of Octopus payment to boost their business.

In recent months, several eateries across Hong Kong, Kowloon, the New Territories, and even outlying island have joined as Octopus merchants, to offer customers a more convenient and hygienic payment method with a simple tap of their Octopus.