Due to the overwhelming response to the launch of Octopus on iPhone and Apple Watch, some customers could not add their Octopus between 11:30 am and 12:19 pm on 2 June.
Octopus would like to sincerely apologise to the affected customers. The system has now resumed normal operations. If you encountered problems when transferring a physical Octopus card during the above mentioned period, please refer to the following procedures to retrieve the Octopus to your iPhone or Apple Watch:
Steps to complete card transfer to iPhone
Remark: If you would like to complete the card transfer to Apple Watch, please open the Watch app and select "Wallet & Apple Pay", then click "Add card", and follow step 2 to step 5 as shown above. When the screen returns to "Wallet & Apple Pay", that means the process is completed.