Personalised Octopus
Your lost Octopus is:
On-Loan Octopus
Without AAVS
Personalised
Need Replacement
After receiving your lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions made 3 hours after the report. Email or fax are not eligible for reporting a lost Octopus.
The functions of your Octopus cannot be re-activated once they have been disabled.
Report the loss of an Octopus CardClaim your balance refund
After successfully reporting your Personalised Octopus as lost, you may be entitled to a refund of your remaining balance (if any) to the replacement of your Personalised Octopus.
For the first 3 hours after successfully reporting your lost Personalised Octopus, you only need to bear the liability for:
- Any unauthorised use of your Octopus.
Your starting balance:
Refund deposit: HK$50 + remaining card value (as of 3 hours after the loss report)
Fees: HK$50*
Includes: Card cost + Lost Octopus handling fee
Amount refunded:
(Starting balance) - HK$50 (Fees)
Get a new Personalised Octopus
- Replacement of your Personalised Octopus will be mailed to you within 7 working days after the successful lost report. Bring the new card along with the letter to the Customer Service Centre of any MTR station for activation. (MTR will collect the signed activation letter from you.)
- An additional of HK$50 refundable deposit is required for the new Octopus.
- A non-refundable handling fee of HK$20 is also required.
Please note: If you have obtained your refund without getting a replacement Octopus, you will need to re-apply for a Personalised Octopus at any MTR Customer Service Centre.