FAQ

Card Image is a feature enabling customers to change the card image designs for their Octopus on iPhone or Apple Watch or Octopus on Android.

To get a card image, you will need to fulfil the following criteria:

1. Own an Octopus on iPhone or Apple Watch or mobile device models that support Octopus on Android;
2. Update your mobile device to the latest version of iOS / watchOS / Android;
3. Download the latest version of Octopus App; and
4. Register and login to an Octopus Wallet account

and get a card image in “Card Image Store”.

The card image animation will only be displayed on specific screens in Octopus App and supported mobile devices. No animation will be played on Apple Wallet and Google Wallet.

Yes. There is a validity period for each card image, which will be counted from the date (inclusive) of your purchase or collection. Additionally, there are some special card image with specified expiry date, please pay attention when purchase or collect the card image.

Card image is only applicable to Anonymous Adult and Personalized Octopus. Bank Co-brand Octopus and Elder Octopus are not applicable for card image.

“My Card Image” is an album to store all of your card images acquired. You can check the expiry date of card image, change or apply card image to your Octopus on iPhone or Apple Watch or Octopus on Android there.