Octopus Easy Ride Service
If you've got any questions about how we can make your life easier, please check out our FAQ.
OKUse of Octopus Easy Ride Service
You can find Octopus Easy Ride service in the Octopus App via the following tabs:
- Travel page
- Quick Actions → All Actions → Transport Services
Yes, you need to pre-register as an Octopus Wallet user to use Octopus Easy Ride service.
You can pay for your reservation using the following methods:
- Octopus Wallet
- Octopus (including Mobile Octopus)
When you make a booking using the Octopus App, we'll instantly communicate your request with our technology partners, fleets, and other ride-hailing platforms to arrange a driver for your trip. If you have special vehicle requirements, such as business cars, oversized luggage cars, or wheelchair-accessible vehicles, we recommend allowing extra time for your reservation. Some fleets and service partners may need to contact you to confirm the number of passengers, luggage dimensions, and wheelchair arrangements to ensure a pleasant travel experience.
We recommend that you first check your phone's location permissions.
If your mobile phone system can't locate you, you can manually enter your address details, to make it easier for the driver to find your pick-up location.
You may use Google Maps or AMap.
We set Google Maps as default, if you prefer to view the map in Simplified Chinese, you may switch to AMap.
When you enter the pick-up point and destination of your trip and book a ride, the system will calculate the fare based on the estimated travel time and distance, as well as the supply, demand and traffic conditions in the area at the time of the request. The real-time pricing will be displayed on the Easy Ride page.
As there may be additional charges including highway and tunnel fees, please note that the final fare is not necessarily the fare you prepaid for the trip. The final fare may be more or less than the prepaid amount, you will be notified via the Octopus App when there is:
- Refund (when prepaid amount is more than the final fare); or
- Additional payment required (when prepaid amount is less than the final fare)
Please follow the instructions in Octopus App to pay or collect the refund.
Different car types and fleets offer varying pricing models. You can tap the “i” icon next to the displayed price for detailed information. You may select the option that best suits your needs.
You should receive a push message to remind you about the additional payment. By clicking on the push message, you should see the payment approval button.
You will have to clear the outstanding payment before you book your next ride.
When you make a booking using the Octopus App, we would match you with the nearest driver (vehicle). If a driver pairing isn't successful, please first confirm that your pickup location is correct, your internet connection is working properly, your Octopus App is up to date, and your Octopus payment has been successfully completed. If all of these conditions are met, during peak hours or heavy traffic may result in a shortage of drivers and ultimately lead to a matching failure. You can try again on the Octopus App at a later time.
The final fare may differ from the real-time pricing you see when you make your reservation for the following reasons:
Real-time pricing is estimated based on factors such as actual traffic conditions, estimated travel distance and time, and exchange rate fluctuations, so there are fluctuations and the real-time pricing is for reference only;
Other additional fees actually incurred during the ride, such as highway tolls and tolls, are not included in the real-time pricing, and the final fare will be calculated after the ride is completed.
The refund will be processed automatically and will be returned directly to your original payment method if you prepaid by Octopus Wallet / Octopus on iPhone / Octopus on Android.
If you prepaid the ride with your physical Octopus card / Smart Octopus in Samsung Pay / Huawei Pay Octopus, you would need collect your refund at the Pending Actions section, as follows:
You can select the relevant Octopus from the "Registered Octopus" list to check the refund information
Select “COLLECT”
Tap your card to receive your refund
You can cancel your booking before the driver takes the order.
Once the driver has picked up the booking, you may be charged a cancellation fee if you cancel. For details, please refer to the "Cancellation rule" on the Easy Ride page.
A table listed out the cancellation rules of major fleets / service providers for your reference below. Cancellation policies and fees would be updated from time to time, please refer to the “Cancellation Rules” in Easy Ride as final.
| Fleets / service providers | Cancellation policies and fees |
|---|---|
| Syncab Luxury 6-Seater Taxi, Syncab Extra Luggage Taxi | 20% of the total fare will be charged as cancellation fee if the order is cancelled after 3 minutes since order creation with driver assigned or; 10 minutes after driver arrived at pick up point |
| Syncab Accessible Taxi | 100% of the total fare will be charged as cancellation fee if the order is cancelled after 3 minutes since order creation with driver assigned or; 10 minutes after driver arrived at pick up point |
| Big Boss Economy | For instant orders, HKD 10 will be charged as cancellation fee if the order is accepted by driver after 5 minutes A waiting fee of HKD 2.1 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD20) HKD 10 will be charged as no show fee any time after the driver has arrived at the pick up point for more than 10 minutes if the passenger does not show up For reservation orders, HKD 29 will be charged as cancellation fee if the order is cancelled within 40minutes before the service time. For orders cancelled within 20mins before service time or no show for more than 10minutes after driver's arrival, the paid fare would not be refunded. A waiting fee of HKD 2.1 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD 20) |
| Big Boss Business | For instant orders, HKD 30 will be charged as cancellation fee if the order is accepted by driver after 5 minutes A waiting fee of HKD 4 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD 40) HKD 30 will be charged as no show fee any time after the driver has arrived at the pick up point for more than 10 minutes if the passenger does not show up For reservation orders, HKD 150 will be charged as cancellation fee if the order is cancelled within 180 minutes before the service time. For orders cancelled within 120 minutes before service time or no show for more than 10minutes after driver's arrival, the paid fare would not be refunded. A waiting fee of HKD 4 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD 40) |
| Big Boss Extra Luggage / Accessible | For instant orders, HKD 20 will be charged as cancellation fee if the order is accepted by driver after 5 minutes A waiting fee of HKD 3 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD 30) HKD 20 will be charged as no show fee any time after the driver has arrived at the pick up point for more than 10 minutes if the passenger does not show up For reservation orders, HKD 120 will be charged as cancellation fee if the order is cancelled within 90 minutes before the service time. For orders cancelled within 45 minutes before service time or no show for more than 10 minutes after driver's arrival, the paid fare would not be refunded. A waiting fee of HKD 3 per minute will be charged if the driver has arrived at pickup point and waited for more than 5 minutes (less than 1 minute will be rounded up, maximum charge HKD 30) |
| JOIE Taxi | For instant orders, the paid fare would not be refunded if the order is cancelled after accepted by driver for over 5 minutes For reservation orders accepted by driver and cancelled within 30 minutes from service start time, the paid fare would not be refunded |
| AMIGO | 20% of paid fare will be charged as cancellation fee if the order is cancelled after 3 minutes since driver is assigned 30% of paid fare will be charged as cancellation fee if passenger cancelled the order after driver arrived at pick up point |
| Big Bee | No cancellation fee |
| GodTaxi | HKD 20 will be charged as cancellation fee if the order is cancelled after 3 minutes since driver is assigned |
| Taxipay | HKD 20 will be charged as cancellation fee if the order is cancelled after 6 minutes since driver is assigned |
You can use the "Call" or "Chat" function on the Easy Ride page to contact the driver.
You can also use the “Services” function to contact Easy Ride customer service staff.
If you have left important items in the car, you are advised to call the Easy Ride hotline at +852-2851 0698 according to the ride record. Easy Ride customer service will deal with the case immediately and try their best to help.
Tap "My"
Tap “My Trips”
Select the record
Tap “Services"
Yes. You can follow the steps below to share your ride status and location on the map with friends and family, so that people you trust can always know your whereabouts.
Tap "Share"
Copy the Travel link and share it with your family and friends
Family and friends can tap on the link to view the itinerary and car location in real time
Yes. Follow the steps below to set up your emergency contact information.
Tap "My"
Tap “Emergency contact”
Fill in the emergency contact information
If you encounter an emergency, please first ensure that you and all relevant parties are safe, you may call the Easy Ride Hotline at +852-2851 0698 for help and follow up. Please contact Hong Kong Police for emergency ser if necessary.
If you want to report misconduct by a driver, you can do so through the "Feedback" questionnaire on the trip completion page, or you can call the Easy Ride Hotline at +852-2851 0698 for follow-up.
You can get a receipt for the ride on the Easy Ride page.
Tap "My"
Tap “My Trips”
Select the record
Tap “Invoice"
Fill in the information
A receipt will be sent to the email address you enter
If there are any coupons available to collect, you will see a pop up window once you enter Easy Ride. After you collected the coupon, you can find it in “My → My Coupons”. The best available coupon would be automatically applied to your next eligible ride.