Merchant Support
If you've got any questions about how we can make your life easier, please check out our FAQ.
OKMerchant Support
How can service providers update their information, e.g. email, contact person, address, email address, for settlement reports etc?
Service providers should complete and submit an information change request form by email at spchange@octopus.com.hk.
How can service providers for Octopus acquirers access support?
Service providers should contact their acquirers for support.
How long does it take for Octopus Cards Limited (OCL) to process my claims?
Normally, it will take 30 calendar days after the last item of supporting information is received for OCL to process a claim.
Can I use Octopus logo on any marketing materials?
You must obtain prior written consent from Octopus Cards Limited before using Octopus logo. Please click here for the Octopus logo guidelines.
Top 10 FAQ
Join the Octopus service network
Hotline: 2266 2282
Email: bizenquiries@octopus.com.hk
Fax: 2266 2254