FAQ

No specific set-up required. Please ensure that your Octopus App for Business is updated to the latest version and that you have agreed to the latest “Octopus Merchant Payment Services Agreement”.

You can accept payments with the Octopus Mobile POS through Octopus, Octopus Wallet, UnionPay QR, WeChat Pay, WeChat Pay HK, PayMe, AlipayHK, Alipay, plus a wide range of wallets via Visa Pay for overseas tourists, including LINE Pay, Hyundai Card, Woori Card, Samsung Card and VNPT Money — with more to come. Please ensure that your Octopus App for Business is updated to the latest version and that you have agreed to the latest “Octopus Merchant Payment Services Agreement”.

Drivers can pair the Octopus Mobile POS via Bluetooth and accept payments through Octopus, Octopus Wallet, UnionPay QR, WeChat Pay, WeChat Pay HK, PayMe, AlipayHK, Alipay, plus a wide range of wallets via Visa Pay for overseas tourists, including LINE Pay, Hyundai Card, Woori Card, Samsung Card and VNPT Money — with more to come. Please ensure that your Octopus App for Business is updated to the latest version and that you have agreed to the latest “Octopus Merchant Payment Services Agreement”.

Taxi drivers using the Octopus Mobile POS enjoy free device rental, along with a waiver on handling fee* until further notice. All taxi drivers can transfer funds to their registered bank account and get timely payouts once a day without any Handling Fee. Also, they can top up their Octopus with collected payments in the Business Account, bypassing bank accounts and enjoying lifelong free transfers!

*The "handling fee" in the Octopus App for Business refers to the "Bank Account Fund Transfer Fee" as defined in the Octopus Merchant Payment Services Agreement, while the "handling fee" for the Octopus Reader 3.0 or Portable Octopus Processor 2.0 refers to the "Percentage Fees" as defined in the Octopus Card Services Agreement.

Simply enter the amount as usual in the Octopus App for Business, and the POS screen will display a QR code that supports Octopus Wallet, UnionPay QR, WeChat Pay, WeChat Pay HK, PayMe, AlipayHK, Alipay, plus a wide range of wallets via Visa Pay for overseas tourists, including LINE Pay, Hyundai Card, Woori Card, Samsung Card and VNPT Money — with more to come. With a scan of the QR code, passengers can pay with their preferred payment methods.

When passengers tap their cards or use the Octopus Wallet to pay the fare, taxi drivers should pay attention to the Octopus Mobile POS or the phone with the Octopus App for Business installed. There will be a “dood” sound and the display will show a “Transaction Completed” screen. You can also verify the transaction by checking the detailed transaction records in the Octopus App for Business.

Drivers can request refunds within 48 hours after completing the transaction through Octopus App for Business (excluding transactions made with Octopus).

Transactions will be settled in HKD when collecting payments with the Octopus Mobile POS.

There are no exchange rate differences as all transactions conducted through Octopus App for Business will be settled in HKD.

Octopus App for Business automatically defaults to transactions in HKD. Drivers do not need to select the currency unit when entering the amount.

You need to log in to the shop owner mode again to update the settings, and ensure that you have agreed to the latest “Octopus Merchant Payment Services Agreement”.

To ensure transactions can be completed smoothly, drivers using the Octopus App for Business with a mobile phone as a card reader are reminded to note the following before conducting a transaction:

• Ensure the mobile phone meets the system requirements of the Octopus App for Business
• Ensure that the NFC function on the mobile phone is enabled
• When tapping, place the Octopus Card within the phone’s NFC sensing area
• The location of the NFC sensing area may vary depending on the brand and model of the mobile phone
• If the Octopus Card is not properly aligned with the NFC sensing area, the transaction may fail or remain incomplete.

For instructions of locating the NFC antenna, please refer to the manufacturers' websites below.
Mobile device models listed on third party websites may not comprehensively reflect their compatibility with the Octopus App for Business.

• HONOR Website
• Huawei Website
• Samsung Website
• vivo Website
• Xiaomi Website