FAQ

You can scan the QR code generated by the shop owner to activate the POS device. After you have successfully scanned the QR code, please input the authentication code in the shop owner's device.

You can grant the camera permission from your device to scan the QR code.

You can reset your login password by tapping the "Forgotten?" button in the login page.

You can request a refund in the Cashier POS by choosing the corresponding payment transaction in the list. A "Refund" indicator will be placed next to the payment amount, to indicate this is a refund transaction.

The refund password is needed when a shop owner or a cashier want to provide a refund to a customer. It must be different to the Cashier log in password.

Please make sure you have sufficient funds in your account. The allowable refund period is 48 hours after the successful payment by the customer. The refund instruction can only by processed by the shop owner, or by using the same POS device that made the payment transaction.

Yes. Tips can be accepted either by; (1) The shop owner enabling the "Allow Tips" function, with the price embedded in the Octopus QR Code, or (2) Customer inputs the total amount with tip after scanning the Octopus QR Code without the price embedded.

Sometimes the entry can't be shown due to instability of the mobile network connectivity. You can ask the customer to show the payment confirmation screen to you with the merchant name, reference number and total payment transaction amount. The payment entries will be updated when the mobile signal stabilise again.