Questions about Octopus products or services
Octopus Customer Service Hotline
Manned Service Hours: Mondays to Fridays, 9 am to 9 pm; Saturdays, 9 am to 6 pm, except Sundays and public holidays.
Octopus Customer Service Hotline User Guide
For Octopus related enquiries, please click the logo or scan the QR code below to ask our Virtual Assistant Helen or Online Customer Service Representative (in Chinese language only)
Octopus Cards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong
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