Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
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Top level navigation menu:
Second level navigation menu:
Has your Octopus malfunctioned? Is it missing? Don't despair! As an Octopus Rewards member, you can recover the Reward$. This service applies to:
For lost Octopus:
For malfunctioning Octopus:
Not sure which type of Octopus you have? Learn more.
If your Octopus malfunctions, please call the Octopus Rewards Customer Service Hotline on 3690 1313 for assistance regarding Reward$ recovery.
When you have successfully reported your Octopus as lost, please call the Octopus Rewards Customer Service Hotline on 3690 1313 to re-link your Rewards membership and recover your Reward$, if any, from your lost Octopus. Then visit any Octopus Rewards Station to download your Reward$ within 30 days.
|Time||Day 1||Day 10||Day 40|
|At Octopus side||Lost Octopus successfully reported||New Octopus obtained||Reward$ on lost Octopus will be forfeited.|
|At client side||Call 3690 1313 to inform us of your new Octopus number*||Within 30 days
Visit any Octopus Rewards Station to download your recovered Reward$.
*Holders of new Personalised Octopus need not call the Octopus Rewards Customer Service Hotline.