Welcome to the Octopus (Hong Kong) Site.
Additional text has been added to aid users who may be using screen readers to view this site. If you are reading this text on your screen then either, the style sheet (CSS) file has failed to load, in which case you should refresh your screen or, your browser may not support style sheets. Find out more about which browsers support style sheets on the World Wide Web Consortium website.
What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
- How Does It
Work? - Where to
Earn & Redeem - How Do I Join?
- Members'
Corner - Octopus Rewards
Stations - Member Information
Update - Opt out from
Octopus Rewards
Reward$ recovery
Has your Octopus malfunctioned? Is it missing? Don't despair! As an Octopus Rewards member, you can recover the Reward$. This service applies to:
For lost Octopus:
- Personalised Octopus
- Standard On-Loan Octopus with Automatic Add Value Service
- Sold Octopus with Automatic Add Value Service
For malfunctioning Octopus:
- Personalised Octopus
- Standard On-Loan Octopus (with or without AAVS)
- Sold Octopus (with or without AAVS)
Follow the simple steps below to recover your Octopus Reward$. For detailed information, please visit our Lost Octopus Reporting Service or Malfunctioning Octopus sections.
Not sure which type of Octopus you have? Learn more.
If your Octopus malfunctions, please call the Octopus Rewards Customer Service Hotline on 3690 1313 for assistance regarding Reward$ recovery.
Recovery details
When you have successfully reported your Octopus as lost, please call the Octopus Rewards Customer Service Hotline on 3690 1313 to re-link your Rewards membership and recover your Reward$, if any, from your lost Octopus. Then visit any Octopus Rewards Station to download your Reward$ within 30 days.
| Time | Day 1 | Day 10 | Day 40 |
|---|---|---|---|
| At Octopus side | Lost Octopus successfully reported | New Octopus obtained | Reward$ on lost Octopus will be forfeited. |
| At client side | Call 3690 1313 to inform us of your new Octopus number* | Within 30 days Visit any Octopus Rewards Station to download your recovered Reward$. |
*Holders of new Personalised Octopus need not call the Octopus Rewards Customer Service Hotline.
