Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Get new Octopus
There are several options for your new Octopus:
- To obtain a new Standard Octopus, visit any authorised distribution outlet near you. Note that a refundable deposit of HK$50 will be applicable (the deposit from your lost Standard Octopus with AAVS cannot be transferred to your new Octopus).
- You can also choose from our variety of Sold Octopus. View our latest offers and get yours today!
- You can apply for a new Personalised Octopus. Please note the following:
- The process will take about 14 working days. Your new Personalised Octopus can be collected at your selected MTR Customer Service Centre.
- The deposit from your lost Standard Octopus with AAVS cannot be transferred to your new Octopus. A new refundable HK$50 deposit is therefore required.
- A non-refundable handling fee of HK$20 is also required.
Lost Octopus Reporting Hotline:
2266 2266
Please call our 24-hour hotline. We do not accept lost Octopus reports by email or fax.
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
