Welcome to the Octopus (Hong Kong) Site.

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Lost Octopus Reporting Service

If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).

Claim balance refund

After successfully reporting your Standard Octopus with Automatic Add Value Service as lost, you may be entitled to a refund for your remaining value. If so, a notification letter or a cheque will be sent to you within seven working days, depending on the refund amount.

For the first six hours after successful lost Octopus reporting, you only need to bear the liability for:

  1. Any unauthorised use of your Octopus.
  2. Any value that is auto-reloaded on to your Octopus. Please note: Auto reloads can only occur once per day.
Your starting balance:
Refund deposit: HK$50  +  Remaining card value (six hours after successful loss report)
Minus
Fees: HK$50
Card cost*: HK$30  +  Lost Octopus handling fee: HK$20
Equals
 
Amount refunded:
(Starting balance) - HK$50 (Fees)

*If your lost Standard Octopus with AAVS is found and returned to any MTR Customer Service Centre within three working days after being reported lost, you may not have to pay this charge. However, if it has been damaged or altered in any way - such as through delamination, bending, cutting, breaking, graffiti or the attachment of stickers or photos - the card cost will apply.

Lost Octopus Reporting Hotline:

2266 2266

Please call our 24-hour hotline. We do not accept lost Octopus reports by email or fax.

Not sure what kind of Octopus you've lost?

View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.

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Did you know?

Octopus processes over 3 million transactions a day through the MTR system, saving time and money for commuters and the MTR Corporation.