Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Claim balance refund
After successfully reporting your Standard Octopus with Automatic Add Value Service as lost, you may be entitled to a refund for your remaining value. If so, a notification letter or a cheque will be sent to you within seven working days, depending on the refund amount.
For the first three hours after successful lost Octopus reporting, you only need to bear the liability for:
- Any unauthorised use of your Octopus.
- Any value that is auto-reloaded on to your Octopus. Please note: Auto reloads can only occur once per day.
- Your starting balance:
- Refund deposit: HK$50 + Remaining card value (three hours after successful loss report)
- Fees: HK$50
- Card cost*: HK$30 + Lost Octopus handling fee: HK$20
- Amount refunded:
- (Starting balance) - HK$50 (Fees)
*If you retrieve and return to any MTR Customer Service Centre the lost Standard Octopus with AAVS within three working days from the date of loss reporting, the fee on card cost will be waived. However, if the Octopus has been damaged or altered through delamination, bending, cutting, breaking, graffiti or the attachment of materials such as stickers, photos or crystals, the fee on card cost will apply.
Lost Octopus Reporting Hotline
(24-hour):
2266 2266
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Lost Octopus Reporting Hotline User Guide
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
