Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Claim balance refund
After successfully reporting your Standard Octopus with Automatic Add Value Service as lost, you may be entitled to a refund for your remaining value. If so, a notification letter or a cheque will be sent to you within seven working days, depending on the refund amount.
For the first six hours after successful lost Octopus reporting, you only need to bear the liability for:
- Any unauthorised use of your Octopus.
- Any value that is auto-reloaded on to your Octopus. Please note: Auto reloads can only occur once per day.
- Your starting balance:
- Refund deposit: HK$50 + Remaining card value (six hours after successful loss report)
- Fees: HK$50
- Card cost*: HK$30 + Lost Octopus handling fee: HK$20
- Amount refunded:
- (Starting balance) - HK$50 (Fees)
*If your lost Standard Octopus with AAVS is found and returned to any MTR Customer Service Centre within three working days after being reported lost, you may not have to pay this charge. However, if it has been damaged or altered in any way - such as through delamination, bending, cutting, breaking, graffiti or the attachment of stickers or photos - the card cost will apply.
Lost Octopus Reporting Hotline:
2266 2266
Please call our 24-hour hotline. We do not accept lost Octopus reports by email or fax.
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
