Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Transfer Automatic Add Value Service
- If you obtain a Sold or Standard Octopus as your new Octopus, you can transfer your Automatic Add Value Service from your lost Sold Octopus. Please:
- Inform us through the Octopus Customer Service Hotline on 2266 2222 within three working days of your successful lost Octopus report.
- Provide us with your new Octopus number.
- If you apply for a Personalised Octopus as your replacement, you need not notify us of the new Octopus number.
Please note: You will be charged a HK$20 handling fee for the above services.
Lost Octopus Reporting Hotline
(24-hour):
2266 2266
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Lost Octopus Reporting Hotline User Guide
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
