Welcome to the Octopus (Hong Kong) Site.
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Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
As an Octopus Rewards member holding a Sold Octopus with Automatic Add Value Service, you can recover Reward$, if any, from your lost Sold Octopus. See below for details.
When you have successfully reported your Sold Octopus with AAVS as lost, please call our Octopus Rewards Customer Service Hotline on 3690 1313 to re-link your Rewards membership and recover your Reward$, if any, from your lost Sold Octopus. Then visit any Octopus Rewards Station or Octopus Service Point to download your Reward$ within 30 days.
|Time||Day 1*||Day 10*||Day 40*|
|At Octopus side||Lost Sold Octopus with AAVS successfully reported||New Octopus obtained||Reward$ on lost Octopus will be forfeited|
|At client side||Call 3690 1313 to inform us of your new Octopus number||Within 30 days
Visit any Octopus Rewards Station to download your recovered Reward$.
* All days refer to working, and not calendar, days.
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Lost Octopus Reporting Hotline User Guide