Welcome to the Octopus (Hong Kong) Site.
Additional text has been added to aid users who may be using screen readers to view this site. If you are reading this text on your screen then either, the style sheet (CSS) file has failed to load, in which case you should refresh your screen or, your browser may not support style sheets. Find out more about which browsers support style sheets on the World Wide Web Consortium website.
What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
After you have successfully reported your Sold Octopus with Automatic Add Value Service as lost, you may be entitled to a refund of any remaining balance on your Octopus. If so, a notification letter or a cheque will be sent to you within seven working days, depending on the refund amount.
For the first three hours after successful lost Octopus reporting, you only need to bear the liability for:
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Lost Octopus Reporting Hotline User Guide