Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Recover Reward$
As an Octopus Rewards member with a Personalised Octopus, you can recover Reward$, if any, from your lost Personalised Octopus. See below for details.
If you have already obtained a new Personalised Octopus as a replacement, your Octopus Rewards membership will have been automatically reinstated. Visit any Octopus Rewards Station to download your Reward$ within 30 days.
| Time | Day 1* | Day 10* | Day 40* |
|---|---|---|---|
| At Octopus side | Lost Personalised Octopus successfully reported | New Personalised Octopus ready for collection | If unclaimed, Reward$ from lost Personalised Octopus will be forfeited. |
| At client side | Within 30 days Visit any Octopus Rewards Station to download your recovered Reward$. |
* All days refer to working, and not calendar, days.
If you wish to obtain a Standard or Sold Octopus as your new Octopus, your Octopus Rewards membership is automatically reinstated. You still, however, need to call our Octopus Rewards Customer Service Hotline on 3690 1313 to inform us of your new Octopus number. Then visit any Octopus Rewards Station to download your Reward$ within 30 days.
| Time | Day 1* | Day 10* | Day 40* |
|---|---|---|---|
| At Octopus side | Lost Personalised Octopus successfully reported | New Octopus obtained | If unclaimed, Reward$ from lost Personalised Octopus will be forfeited |
| At client side | Call 3690 1313 to inform us of your new Octopus number | Within 30 days Visit any Rewards Station to download your recovered Reward$. |
* All days refer to working, and not calendar, days.
Lost Octopus Reporting Hotline
(24-hour):
2266 2266
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
