Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Lost Octopus Reporting Service
If you lose your Octopus, please call the Lost Octopus Reporting Hotline on 2266 2266. Please note that our Lost Octopus Reporting Service applies only to Personalised Octopus and Octopus linked to Automatic Add Value Service (AAVS).
Third level navigation menu:
If you've lost:
Fourth level navigation menu:
Get new Octopus
There are several options for your new Octopus:
- You can apply for a new Personalised Octopus. Please note the following:
- The process will take seven working days. Your new Personalised Octopus can be collected at an MTR Customer Service Centre.
- The deposit from your lost Personalised Octopus cannot be transferred to your new Octopus. A new refundable HK$50 deposit is therefore required for the new Octopus.
- A non-refundable handling fee of HK$20 is also required.
- To obtain a Standard Octopus, visit any authorised distribution outlet. Note that a refundable deposit of HK$50 will apply.
- You can also choose from our variety of Sold Octopus. Check out our latest offers and get yours today!
If you want to replace a Personalised Octopus with student status, please note:
- If the lost Octopus was issued between 1997 and 2001, you must provide a photo for your new Octopus.
- If you would like to check your student concession status, please call the Octopus Customer Service Hotline on 2266 2222 for assistance.
- If your student concession has expired and you are no longer a student, you will be issued an adult Personalised Octopus.
- It takes seven working days to process the replacement of a Personalised Octopus with student status.
- If you are under 16, your parents should provide valid identification documents, such as a copy of your birth certificate or your HKID, to us -
- By fax to:
- 2266 2211
- By mail to:
- Operations Department
Octopus Cards Limited
P.O. Box 68817
Kowloon East Post Office
Kowloon, Hong Kong
Lost Octopus Reporting Hotline
(24-hour):
2266 2266
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled.
Lost Octopus Reporting Hotline User Guide
Not sure what kind of Octopus you've lost?
View our products. If you've lost a Bank Issued Octopus, please contact the card-issuing financial institution.
