Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Here to serve you
Whether you want to report a lost or malfunctioning Octopus, check your balance or update your contact details, we're here to serve you.
The Do's and Don'ts of using your Octopus and information about Incomplete Transaction.
If your Personalised Octopus or Octopus with AAVS is lost or stolen, call our 24-hour Lost Octopus Reporting Hotline on 2266 2266. We will block it from further use and make refund arrangements for any remaining value. You will not be held liable for any purchase or auto-reload made three hours after successfully reporting your lost Octopus.
At any time you wish to obtain a refund of your Octopus balance, please visit an MTR Customer Service Centre.
What to do if your Octopus is not working? Visit any MTR Customer Service Centre to have it inspected.
Your balance appears whenever you make a purchase. For your convenience, there are several others ways to check your balance as well as your 10 most recent transactions.
A brand new "Octopus" App is designed for Android mobile devices to apply a variety of features, offering greater convenience for checking your Octopus' data immediately. You can check your Octopus' remaining value, transaction records, auto-reload amount, Octopus Reward$ balance and other information anytime anywhere. And also, you can activate the AAVS through the App as well. With the new online payment feature, customers are able to tap their Octopus on NFC-enabled Android mobile device to shop at designated online merchants and make payments.
The new Octopus Service Points are located at major MTR stations and the Link REIT shopping centres (to be installed starting from late October 2015). It is a self-service facility introduced by Octopus Cards Limited. This facility enables you to replace your First Generation On-loan Octopus, check your Octopus' remaining value, Reward$ balance and the latest transactions. In addition, you can activate the Octopus Rewards membership and download your Reward$. Furthermore, you can collect refund for incomplete transactions (if any) onto your card via this facility.
For your reference
The following documents are conveniently located here for your reference: