Welcome to the Octopus (Hong Kong) Site.

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What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.

Customer Service

Here to serve you

Whether you want to report a lost or malfunctioning Octopus, check your balance or update your contact details, we're here to serve you.

Proper Use of Octopus

The Do's and Don'ts of using your Octopus and information about Incomplete Transaction.

Learn more

Lost Octopus Reporting Service

If your Personalised Octopus or Octopus with AAVS is lost or stolen, call our 24-hour Lost Octopus Reporting Hotline on 2266 2266. We will block it from further use and make refund arrangements for any remaining value. You will not be held liable for any purchase or auto-reload made three hours after successfully reporting your lost Octopus.

Getting a refund

At any time you wish to obtain a refund of your Octopus balance, please visit an MTR Customer Service Centre.

If your Octopus is not working

What to do if your Octopus is not working? Visit any MTR Customer Service Centre to have it inspected.

How to check your balance and recent transactions

Your balance appears whenever you make a purchase. For your convenience, there are several others ways to check your balance as well as your 10 most recent transactions.

Tap your Octopus on NFC-enabled Android mobile device for online payment

A brand new "Octopus" App is designed for Android mobile devices to apply a variety of features, offering greater convenience for checking your Octopus' data immediately. You can check your Octopus' remaining value, transaction records, auto-reload amount, Octopus Reward$ balance and other information anytime anywhere. With the new online payment feature, customers are able to tap their Octopus on NFC-enabled Android mobile device to shop at designated online merchants and make payments.

Contact Us

We're here to make your life easier. Learn how to get in touch with us when you have questions or need our help.

Customer Data Protection

Learn more about how Octopus values customer data privacy and protection.

Octopus Service Points

You could check your Octopus' remaining value, Reward$ balance and the latest transaction records. You could also activate your Rewards membership and download Reward$. Anonymous Octopus cardholders can collect incomplete transaction refund at Octopus Service Points.

FAQ

Learn more about Octopus in our FAQ section.

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Did you know?

Octopus processes over 3 million transactions a day through the MTR system, saving time and money for commuters and the MTR Corporation.

Caring Company 2011/12
© 2012 Octopus Cards Limited. All rights reserved.