Welcome to the Octopus (Hong Kong) Site.

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Octopus Logo

What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.

Customer Service

Here to serve you

Whether you want to report a lost or malfunctioning Octopus, check your balance or update your contact details, we're here to serve you.

Proper Use of Octopus

The Do's and Don'ts of using your Octopus and information about Incomplete Transaction.

Lost Octopus Reporting Service

If your Personalised Octopus or Octopus with AAVS is lost or stolen, call our 24-hour Lost Octopus Reporting Hotline on 2266 2266. We will block it from further use and make refund arrangements for any remaining value. You will not be held liable for any purchase or auto-reload made three hours after successfully reporting your lost Octopus.

Getting a refund

At any time you wish to obtain a refund of your Octopus balance, please visit an MTR Customer Service Centre.

If your Octopus is not working

What to do if your Octopus is not working? Visit any MTR Customer Service Centre to have it inspected.

How to check your balance and recent transactions

Your balance appears whenever you make a purchase. For your convenience, there are several others ways to check your balance as well as your 10 most recent transactions.

Making Online Payment with Octopus via mobile devices

"Octopus" App enables you to check your Octopus' remaining value, transaction records, auto-reload amount, Octopus Reward$ balance and other information via mobile devices anytime anywhere. You can also activate the AAVS and make online payment at designated online merchants through the App.

Octopus Card Replacement

Contact Us

We're here to make your life easier. Learn how to get in touch with us when you have questions or need our help.

Customer Data Protection

Learn more about how Octopus values customer data privacy and protection.

Octopus Service Points

The Octopus Service Points are located at major MTR stations and shopping malls. It is a self-service facility introduced by Octopus Cards Limited. This facility enables you to replace your First Generation On-loan Octopus, check your Octopus' remaining value, Reward$ balance and the latest transactions. In addition, you can activate the Octopus Rewards membership and download your Reward$. Furthermore, you can collect refund for incomplete transactions (if any) onto your card via this facility.


Learn more about Octopus in our FAQ section.

From 1 August 2017 onwards, the following documents will be updated. Please click the following documents for the existing and updated versions:


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Did you know?

Octopus processes over 3 million transactions a day through the MTR system, saving time and money for commuters and the MTR Corporation.

Caring Company
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