Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
If you took New Lantao Bus no. 37, 37H or 38, and transferred to a Citybus of route E11, E11A, E21, E22, E22A or E23 (travelling from Yat Tung/Tung Chung to in town), during 4 November 2015 and 10 March 2016 for Tung Chung Town Centre BBI, please click here to check the Octopus card numbers for eligible refunds.
Here to serve you
Whether you want to report a lost or malfunctioning Octopus, check your balance or update your contact details, we're here to serve you.
The Do's and Don'ts of using your Octopus and information about Incomplete Transaction.
If your Personalised Octopus or Octopus with AAVS is lost or stolen, call our 24-hour Lost Octopus Reporting Hotline on 2266 2266. We will block it from further use and make refund arrangements for any remaining value. You will not be held liable for any purchase or auto-reload made three hours after successfully reporting your lost Octopus.
At any time you wish to obtain a refund of your Octopus balance, please visit an MTR Customer Service Centre.
What to do if your Octopus is not working? Visit any MTR Customer Service Centre to have it inspected.
Your balance appears whenever you make a purchase. For your convenience, there are several others ways to check your balance as well as your 10 most recent transactions.
"Octopus" App enables you to check your Octopus' remaining value, transaction records, auto-reload amount, Octopus Reward$ balance and other information via mobile devices anytime anywhere. You can also activate the AAVS and make online payment at designated online merchants through the App.
The Octopus Service Points are located at major MTR stations and the Link REIT shopping centres. It is a self-service facility introduced by Octopus Cards Limited. This facility enables you to replace your First Generation On-loan Octopus, check your Octopus' remaining value, Reward$ balance and the latest transactions. In addition, you can activate the Octopus Rewards membership and download your Reward$. Furthermore, you can collect refund for incomplete transactions (if any) onto your card via this facility.
For your reference
The following documents are conveniently located here for your reference:
From 13 November 2016 onwards, the following documents will be updated. Please click the following documents for the existing and updated versions: