Welcome to the Octopus (Hong Kong) Site.
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Contact Us
We're here to help
Whenever you have a question about our products or services, our friendly team is ready to assist you.
Questions for Octopus products or service
For all enquiries related to Octopus consumer products, applications, transactions and services, contact us through this form, on our hotline or fax, or by post.
Octopus Customer Service Hotline: 2266 2222
Service hours with hotline staff support: Mondays to Saturdays, 9 am to 9 pm, except public holidays.
Fax: 2266 2211
Address: Octopus Cards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong
Questions for Octopus Rewards
Want to learn more about Octopus Rewards? Contact us through this form, on our hotline or fax, or by post.
Octopus Rewards Customer Service Hotline: 3690 1313
Service hours with hotline staff support: Mondays to Fridays, 9 am to 5:30 pm; Saturdays, 9 am to 1 pm; except public holidays.
Fax: 3690 1111
Address: Octopus Rewards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong
Lost Octopus Reporting Hotline
(24-hour):
2266 2266
After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.
The Octopus function on your Octopus cannot be re-activated once it has been disabled
Want to update your contact information or opt out of receiving promotional information?
If you've moved, changed your contact details or wish to opt out of receiving promotional information from Octopus, let us know! Click here for an easy and instant update.
