Welcome to the Octopus (Hong Kong) Site.

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Octopus Logo

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Contact Us

We're here to help

Whenever you have a question about our products or services, our friendly team is ready to assist you.

Questions for Octopus products or service

For all enquiries and opinions related to Octopus consumer products, services, transactions and applications, contact us through this Email(customerservice@octopus.com.hk), on our hotline or fax, or by post.

Octopus Customer Service Hotline: 2266 2222
Manned Service Hours: Mondays to Saturdays, 9 am to 9 pm, except public holidays.

Octopus Customer Service Hotline User Guide

Fax: 2266 2211

Address: Octopus Cards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

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Questions for Octopus Rewards

Want to learn more about Octopus Rewards? Contact us through this Email, on our hotline or fax, or by post.

Octopus Rewards Customer Service Hotline: 3690 1313
Manned Service Hours: Mondays to Fridays, 9 am to 5 pm; except Saturdays, Sundays and public holidays.

Octopus Rewards Customer Service Hotline User Guide

Address: Octopus Rewards Limited
46/F, Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, Hong Kong

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Lost Octopus Reporting Hotline
(24-hour):

2266 2266

After receiving your successful lost Octopus report, we will deactivate your Octopus and make refund arrangements for any remaining value. You will not be held liable for transactions or auto-reloads made three hours after the successful lost report. No other channels of lost Octopus reporting, including fax or
e-mail, are accepted.

The Octopus function on your Octopus cannot be re-activated once it has been disabled

Lost Octopus Reporting Hotline User Guide

Want to update your contact information or opt out of receiving promotional information?

If you've moved, changed your contact details or wish to opt out of receiving promotional information from Octopus, let us know! Click here for an easy and instant update.

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Did you know?

Octopus processes over 3 million transactions a day through the MTR system, saving time and money for commuters and the MTR Corporation.

Caring Company
© 2012 Octopus Holdings Limited. All rights reserved.