Welcome to the Octopus (Hong Kong) Site.
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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can
What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.
Top level navigation menu:
Second level navigation menu:
Checking Your Balance & Transactions
Checking the remaining balance on your Octopus is easy. Every time you "dood", it appears on:
- The Octopus reader
- Your receipt*
*Not all service providers offer receipts.
In addition to your balance, you can also check your last 10 transactions:
- At Octopus Enquiry Machines at MTR stations
- By requesting a printout at an MTR Customer Service Centre and 7-Eleven or Circle-K outlet (a HK$3 fee will be charged by these service providers.)
- Using a PCCW eye device
With an Octopus PC Reader, you can check your last 10 transactions via the Internet. You may click the links below to:
- Check your last 10 transactions (for text version, please click here)
- Watch the service demo
- Verify your PC configuration against the system requirements (First time user must read)
- Get an Octopus PC Reader through Octopus Online Shop
If you are unable to check transaction records in the above ways, please complete this form (only applicable to Personlised Octopus or Automatic Add Value Service account holder).
Lost Octopus Reporting Service
If you lose your Personalised Octopus, our Lost Octopus Reporting Service allows you to claim a refund for the remaining value, if any, on your Octopus.
