Welcome to the Octopus (Hong Kong) Site.

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What follows is a few links to some of the important pages and the search tool. If you wish to skip this you can

What follows is a list of links to sections of the site. If you wish to skip this you can go to main content.

Top level navigation menu:

Second level navigation menu:

Checking Your Balance & Transactions

Checking the remaining balance on your Octopus is easy. Every time you "dood", it appears on:

The Octopus reader
Your receipt*

*Not all service providers offer receipts.

In addition to your balance, you can also check your last 10 transactions:

At Octopus Enquiry Machines at MTR stations
At Octopus Service Points well located at convenient and high traffic locations
By requesting a printout at an MTR Customer Service Centre and 7-Eleven or Circle-K outlet (a HK$3 fee will be charged by these service providers.)

OctoCheck is a free smartphone application developed for NFC (Near Field Communication) enabled mobile devices. This platform allows users to check the following information via the Internet on their Octopus:

Octopus remaining value;
The date, time, merchant type and amount of the latest Octopus' transaction records;
Octopus AAVS reload amount;
Octopus Reward$ balance;
Other information, e.g. enquiry date, time and last reload date.

With an Octopus PC Reader, you can check your latest transactions via the Internet. You may click the links below to:

Check your latest transactions (for text version, please click here)
Watch the service demo
Verify your PC configuration against the system requirements (First time user must read)
Get an Octopus PC Reader through Octopus Online Shop

If you are unable to check transaction records in the above ways, please complete this form (only applicable to Personlised Octopus or Automatic Add Value Service account holder).

Lost Octopus Reporting Service

If you lose your Personalised Octopus, our Lost Octopus Reporting Service allows you to claim a refund for the remaining value, if any, on your Octopus.