Customer Relations Supervisor

Job Reference: (Ref: OCL/OPS/2010-056)

Key Responsibilities:

• Coordinate the team to handle and settle customer complaints effectively and efficiently.
• Handle in-bound and outbound calls on general enquiries if needed
• Work with cross-functional teams on investigation and providing resolutions of complaint cases
• Provide statistical reports on customer calls handling and conduct trend analysis
• Assist in the implementation of system enhancement and project implementation

Requirements:

• University graduate
• Minimum 3 years working experience in complaints handling
• Fluent speaking in English, Chinese and Mandarin, Very good written in English and Chinese.
• Strong communication and interpersonal skill
• Good planning and organizing