Customer Service Representatives (Call Centre)

Job Reference: OCL/OPS/2010-007

Key Responsibilities:

• Handle customer enquiries and complaints on Octopus Cards products and Octopus Rewards program through hotline
• Make outbound calls to customers
• Handle written complaints
• Perform general clerical support to the customer service team

Requirements:

• Form 5 graduate with 1 year call centre experiences, preferably with banking and credit card product knowledge
• Customer-oriented with excellent communication and inter-personal skills
• Familiar with various MS Office applications including Word, Excel and Chinese Word Processing
• Good command of spoken and written English and Chinese is a must
• Must be fluent in Putonghua

How to Apply