Services in Hong Kong

Octopus has come a long way since its debut in Hong Kong over a decade ago. Today, 95% of people in Hong Kong aged 16 to 65 use Octopus to travel, shop and dine without the hassle of coins.

From a simple way to pay fares on public transport, we have extended our reach into small-value payments in the retail sector as well as many other applications, including access control for residential and commercial buildings and support for various facilities in schools.

With the backing of over 3,000 service providers, innovative applications have been coming on the market to the delight of our customers. The growing number of business applications demonstrates how Octopus and our partners are continuing to find new ways to apply the Octopus technology to everyday life.

Today, Octopus is more than just a card. From On-Loan cards to Sold products for consumers and corporations, including key chains, ornaments, watches and limited edition cards, there is an Octopus to suit your lifestyle. And the Octopus range continues to grow!

Over 1 million customers currently enjoy the hassle-free Automatic Add Value Service provided by over 20 financial institutions, ensuring that they never run out of value. Octopus users can also reload manually with cash at thousands of locations all over town.

In addition, over 2.4 million customers have registered for the widely adopted Octopus Rewards programme, allowing them to earn Reward$ regardless of their payment means, and redeem them as cash, across over 20 participating merchants.

We also seek to enhance our services with a view to delivering a positive and delightful customer experience.

Octopus' success is important to Hong Kong people not only because it's part of everyday life. It's also made everyday life so much easier.

We are committed to ensuring that customers who use our services each and every day continue to do so with the confidence and trust that have made us an integral part of daily life in Hong Kong.